Review Time
Extra long shipping when site says 2 weeks. Took almost a month. Tracking was never available no matter what link you click on or search other ways. Bank showed 2 different amounts that didn't show at time of purchase and was $20 more than the actual price. Customer service said it was taxes & customs fee. Over priced for crappy products. Product was NOT as described. Bounce ball too small for large dogs with ad showing softball size and spring ball is cheaply made. Thin plastic any size dog can destroy in minutes. I DO NOT RECOMMEND!!! Only good thing, fast email response. Next time, I'll use Temu when I want crappy product at a cheaper price.
Extra long shipping when site says 2 weeks. Took almost a month. Tracking was never available no matter what link you click on or search other ways. Bank showed 2 different amounts that didn't show at time of purchase and was $20 more than the actual price. Customer service said it was taxes & customs fee. Over priced for crappy products. Product was NOT as described. Bounce ball too small for large dogs with ad showing softball size and spring ball is cheaply made. Thin plastic any size dog can destroy in minutes. I DO NOT RECOMMEND!!! Only good thing, fast email response. Next time, I'll use Temu when I want crappy product at a cheaper price.
Bought via Klarna and got my money back . Fake fake fake !!! Alongside the 2 fake labubus was a bag of stones . They make their website and customer service responses appear genuine . This ain’t a Swedish company this is from China ! Totally counterfeit and one of the boxes missing the fake QR codes ! Bought via Klarna via Whop payment platform - reported to Whop also and got my money back within 3 hours ! ! Avoid avoid avoid !
FRAUD - SVINDEL OG HUMBUG!! Nu virker deres hjemmeside heller ikke!!!!!Complaint Regarding Damaged and Fake Item – Request for Immediate ResolutionI am writing to formally lodge a complaint regarding my recent order. After an unacceptably long delay, I finally received my package – and I am extremely dissatisfied with the outcome.The shipping box arrived damaged.The item you sent is not a genuine Labubu but a counterfeit.The keychain itself is broken and unusable – it cannot even be attached to a bag.The item I received does not match any of the characteristics of an authentic Labubu.This is completely unacceptable. I have already disputed the Klarna invoice, as I have not received the product I ordered and paid for. I refuse to settle the invoice within 7 days under these circumstances.I demand the following:A full refund of my order OR shipment of a genuine, undamaged Labubu as originally advertised.Clear written confirmation on how you will resolve this before the Klarna payment deadline.Compensation for the inconvenience caused by the excessive delay, damaged packaging, counterfeit product, and broken keychain.Please respond immediately with a concrete solution. If I do not receive a satisfactory resolution, I will escalate this matter further, including reporting the counterfeit product to Klarna and the relevant consumer protection authorities.Sincerely,Charlotte Olesen
I placed an order received a fake tracking number, So I contacted them and they told me it was a real tracking number. A couple of weeks later the items arrived and you could tell straightaway they were fake just by scanning the QR code on the box. I told them I wanted to return the items and is all I kept getting back was them telling me they are genuine. Lucky enough I started a chargeback claim with my bank straight after I placed the order after seeing the reviews on here. I can now confirm my bank has reimbursed me my money after showing them all the evidence that I had. I would urge everyone else to do the same.
I waited over a month for my order only to receive a PACKET OF ROCKS. Yes, literally rocks in a bag. This company is a complete scam and a disgrace. They use a fake tracking company, take your money, and send worthless junk.Their website has already been taken down because they’ve scammed THOUSANDS of people in the same way. I’ve reported them to the BBB, my bank for a chargeback, and the relevant fraud authorities. I’m also working with a solicitor — this is large-scale criminal fraud, not a simple mistake.They steal your money, lie about shipping, and then vanish. Absolutely disgusting. If you’ve been scammed too, report them immediately so this so-called “business” can’t keep stealing from people.Avoid them at all costs. Fraudsters, thieves, and criminals.
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