If I could give zero stars, I would. In short, my son submitted an Early Acceptance Admissions application, and his SAT scores have been marked as "PENDING" since 10/21. The day the scores were released, I requested them to be sent to the university. Now, on 11/10, they're still "PENDING". I've called five times and had two cases escalated. The first promised a callback within two hours last week, but I received nothing. After being put on hold today for 45 minutes, I was disconnected and had to call back. The same representative put me on hold again for 35 minutes only to tell me that the previous case was closed without escalation. The university's documentation deadline is 11/15. I asked if she could manually send the scores. No. I requested to speak to a supervisor, but none were available. I inquired about paying to expedite the score delivery, and was told it would take 5 to 10 business days—after the deadline. I have no control over these scores when they should have been sent immediately. They are paid to administer tests and send scores, and yet this is the service I receive. It's absurd, especially since I work at the university to which I need the scores sent.
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College Board is an American non-profit organization that was formed in December 1899 as the College Entrance Examination Board to expand access to higher education.