If I could give this organization zero stars I would. My children are registered in the AP chemistry exam. Two months ago I ordered 2 chemistry manuals from their online store. It was international shipping to Canada. Not only did they fail to send me the books, they sent me a digital SAT guide by mistake. It has been two months of trying to deal with them and they still have not refunded me or sent me the right books. They are now, two months later, asking me to ship the SAT book back via international shipping in order for them to process any sort of refund. I have asked them to elevate it to managers, but apparently you cannot talk to a manager because managers are only available on their backend system by email to each other. So I have gone two months without appropriate textbooks or support for my children while having paid hundreds of dollars that has not been refunded (or serviced) and they are trying to penalize me more by forcing me to pay more money for very expensive international shipping instead of sending the mistaken book back on their own Purolator account. This company has zero accountability and their customer service is worse than the airlines.
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College Board is an American non-profit organization that was formed in December 1899 as the College Entrance Examination Board to expand access to higher education.