Called to check on the status of a request I sent 2 weeks ago since it says their turnaround time is 2 weeks. I know it's the holidays so I was just curious if I could expect a delay. Instead of saying "we never received it, please submit your request again." I got the runaround for over a half hour. She was more than happy to tell me she couldn't tell me anything about my account and couldn't help me when I didn't know which address she wanted for the third time (my current address or my address at the time I took the test.) She also told me that I didn't have an account, which I had open on my laptop during the whole call. Then refused to hang up so I could take the survey that I had agreed to at the end of the call.
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College Board is an American non-profit organization that was formed in December 1899 as the College Entrance Examination Board to expand access to higher education.