My wife and I took out a multi travel ins policy for our dream trip to Canada. We had to cancel this holiday when she was diagnosed with ovarian cancer and subsequently contacted Post Office Insurance to claim our money back. Sadly my wife passed away two months after diagnosis. Collinson group are the underwriters I subsequently discovered. I have spent the past 4 months trying to get this money refunded and have had NO answers from them.I have telephoned and emailed on many occasions but it’s like ‘putting your head against a brick wall’I have now contacted the Financial Ombudsman who are assisting my case. I would never again buy a policy from the Post Office.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
