Last year, I purchased annual travel insurance from a provider through their website, not realizing they subcontracted to another company. I had to cancel a flight due to my mother's passing, and while they initially assured me I was covered, after weeks of communication, they refused to pay compensation. Their demands for unattainable paperwork are inhumane. I urge anyone considering travel insurance to avoid this company. Their practices are unreasonable. Update: Despite their seemingly sympathetic responses, they continue to deny compensation.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
