If I could give - zero stars I would! Following the passing of a family member we reached out to this shower of crap to make a claim. At first I had 25 files of proof to send. Then I had to provide a bank statement (in pdf) which I did a week later a email saying it wasn’t in pdf which I know it was. Rang them and the agent said it wasn’t so argued a little then she said “oh yeas it is in pdf I will forward it on to the claims handler” Two week later they asked for a death certificate, we didn’t have that so sent the interim certificate. Couple of weeks later later another email saying it wasn’t good enough I need a letter stamped from the doctors to say that the member of family was or wasn’t suffering from anything? Sent that. A couple of week goes by again they asked for proof from jet2 and my travel agent to confirm that we haven’t been refunded for the cost of the holiday off them? Why would they? We had already started the holiday and came back early! Also asked for a costing of the holiday (sent in the first batches of evidence) Eventually a member of the complaints team got in touch a man called Peter. The only shining example in that company that I had dealt with! Within 2 days my claim was sorted and paid into the bank. If I could give one piece of advice to Peter it would be this…….move to another company you deserve better than to be associated with that shower of crap. If it was a choice of using this lot as an insurance company or never going on holiday again……id chose to stay at home! Avoid like the plague!
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
