Thinking of buying travel insurance from Columbus/Collinson? Think again. They will do all they can to wriggle out of paying claims. They are the single worst insurance company I ever came across. Despicable people. I bought travel insurance. The list of inclusions on their website showed that cycling was included but mountain biking required an additional extreme sports coverage premium.On holiday I used an ebike. I used it on the road and in pushbike mode. It turns out their terms and conditions DO NOT match their website. Ebikes are excluded. You would only find this out after buying the policy. How is that fair? The comment below claims this was explicit on their website. It was not. The exclusion was hidden away in their terms. As a regulated company high standards of transparency should be expected. I am now taking this issue to the regulator to complain about them. They are trying to trick their customers. As I said despicable people, despicable company.I argued that an Ebike has two modes – pushbike and mechanical. The exclusion lists Ebikes and other mechanical bikes. So even though I was riding a pushback, because it has the potential to be ridden mechanically they have refused my claim. I noticed they add weasel words to every negative comment. My view – rather than spend money on an insurance policy with the Post Office and Collinson – go and burn your money or give it to charity. If you do want to have protection from a serious event on holiday – do more research than I did. Read customer reviews and buy insurance from an ethical provider who will not try to trick customers but have a clear website that lists the coverage and exclusions and has T’s and C’s that match and employs and incentivises their staff to treat customers fairly. Collinson/Columbus is not one of those companies. Avoid their insurance.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
