Wow, I continue to have a highly frustrating and shockingly unprofessional experience dealing with my claim. This is a new development, have they outsourced this to a scam farm? I was told that my taxi expenses are covered by flight delay compensation. This is a complete misinterpretation of policies, same as first time. The experience is of being deliberately fobbed off from making a claim. I had to escalate to a supervisor before to get anywhere with the flight delay claim and now I have the same experience with my taxi claim. This is so frustrating and upsetting, and shameful.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
