My experience with both The Claims Team and Customer Service were excellent. The previous claims team member was not helpful and was asking for documents that were not needed. This prolonged the claim but I spoke to another claim team member and he was brilliant. I didn’t need anymore documentation and my claim was settled that afternoon. I then had to update my medical details. Very thorough and helpful. New policy sent. My only problem is, I always have problems accessing my account online.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
