Out of hours medical support was generally very good unless you talked to a certain person who actually told me lies. Post office claims are quite frankly rubbish. Several times they totally misread my claim. Asked a plethora of questions they already had the answers to. 5 weeks on and claim is still going on. Now told because claim over £3k it has to go to a higher authority for approval. They don’t answer emails for days and you can never talk to your dedicated handler when phoning. I was made to haggle with the hotel about extended stay because of illness price because PO said they couldn’t.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
