Submitted a claim for a holiday cancellation in March 2025. Collinson asked for various documents including no-show letter from Easyjet, numerous proofs of attendance at doctors / hospital all of which were submitted without fail.Collinson customer service agents updated us fortnightly initially with pathetic excuses based on their lack of performance in attending to our claim. This update seemed to extend to monthly and has now ceased completely.It seems to me that they hope you forget about it and go away. I’ve got news for you Collinson I’m not prepared to go away!It’s now mid August and not a word from Collinson in7 weeks.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
