My husband broke is ankle while we were on holiday in Norway in May. He had to be operated on at a hospital in Bergen, the treatment he received was extremely positive. I cannot say the same with the experience of dealing with Collinson Group. It is now August and my claim has not been settled, constantly asking for paperwork which has been provided before. The claim has been passed to their technical team then to their validation team what ever they are. My claim is £2500 as I had to stay in a hotel for 8 days whilst my husband was in hospital. We should have travelled to Oslo by train accommodation in Oslo and a flight home which all had to be cancelled. This has caused a lot of upset and stress on top of my husband having to have an operation and he is still having treatment for his ankle. DO NOT take out insurance with the PO as it’s not with the PO but Collinson Group. I have decided to contact the Watchdog program as the service I am receiving is not acceptable.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
