I was sold the breakdown policy on the belief that I would make just one phone call and everything would be sorted, that they would do all of the liaising and communication with the French tow company, explain the issues and find a garage etc. When I broke down in France the initial service was poor. Several phone calls had to be made by me and lots of use of google translate! “Repatriation of a Motorhome would take several weeks” and also told to start emptying the van into suitcases. Told every item would need to be inventoried. The van would also be returned broken for us to get repaired later. Eventually we were able to sleep in the van at the Fiat garage overnight and flown home next day. Van repaired in France and we flew back to bring it home ourselves.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
