Initially, myself and my partner had an awful experience with our claims handler (Ross Quigley) and we both ended up writing very bad reviews here and (stupidly!!!) quoted our various travel insurance claims numbers that were in progress.We were escalated to customer service complaints team and our new handler was Melisa Salvo who is exceptional. Months later, I had identity theft because of my initial trustpilot review where I had very stupidly quoted my claims numbers alongside a detailed report of my claims and experiences. Someone took my information from here and is currently committing insurance fraud and identity theft of me with Collinsons so this is a warning to anyone who is thinking of stupidly posting their personal/insurance information here (don’t!). Following on from this impersonation, Collinsons fraud specialist (Richard Cliffe) has been liaising with me and had also been exceptional in his handling of the case and of investigating the fraudster that has come about due to my initial review here. TDLR: My initial claims experience with Collinsons was beyond rubbish but Melisa and Richard have redeemed the previous experiences I had and have been exceptional. Therefore I have deleted my old review (mainly due to the identity theft!) and replacing it with this 5 star one 🙂
Claim your business profile now and gain access to all features and respond to customer reviews.
Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
