Having never claimed on travel insurance before, I wasn't really sure what to expect. My 3 year old so had been ill whilst we were away on a cruise. As soon as I got home, I submitted the claim via the online portal, which was very well laid out and easy to determine what information was required for me to input/upload. Within 4 working days of claim submission, it had been approved, with a very clear email explaining how much was being paid back to me (all I expected, minus the pre-determined excess charge). Within 1 more working day, the money was in my account. I couldn't have been more pleased with the experience, thank you!
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
