I bought travel insurance through Norse airlines under brand name X COVER to accompany my trip to South Africa. Shortly after my arrival i suffered from shortage of breath and chest pain, I did what most sensible people would do and got an appointment with and paid myself to see a local recommended general practitioner and have a general check up see what was wrong. As I had just had a long haul flight (12 hours travel both ends) he was worried and recommended I see a cardiac consultant ASAP as he suspected I might have something more serious. I had no previous cardiac condition but the consultant wanted me to undergo an angioplasty before i flew again and my SA GP confirmed his should be done before i flew again. he put in writing to the insurance company, that I should not fly until i'd had the diagnosis confirmed as to whether or not i had stable or more dangerous unstable angina? X cover the brand i bought that is promoted by Norse is serviced by Collins. they gave weeks of the runaround. despite extending my stay by a month and giving them everything they asked for i was unable to get clearance to go and have treatment, no did they reimburse the doctor or consultants fees. they just kept stalling until they ran me out of time I had to stay leave the country. In fact I was one day late leavingI pushed it so hard to see if I can get a diagnosis done before I left I never did.My Experience of flying clearly showed I should not of been doing so until I had a diagnosis because afterwards I have been very unwell and required wheelchairs at the airports as i could not walk the distances. I immediately saw a doctor on return to the UK and I am still now waiting on having an angioplasty and am on emergency medication.XCOVER/COLLINSON were very worried to get hold of me to see if I was still alive after I flew- KEPT EMAILING AND CALLING I am but no thanks to you crooks! It's in my advice if you're buying any travel insurance check who is behind it because these people are behind a whole range of brands including easyJet, saga and others. Forget covering you for medical emergencies its all about upselling, and maximising profit not providing service they have a terrible reputation go read trust pilot reviews I would not recommend you trust them, they could have killed me with their delayingWe buy travel insurance and hope we don't need it but when as in my case it could be life threatening we expect it to deliver. these companies are in the risk business they are happy to sell your insurance they're not happy to pay you. Their expectation is that if they don't pay in the case of many claims people on the receiving end will just let it end and walk way. I WONT I'm going to continue this until I get the result and they at least pay me back for my doctors fees and my consultants fees I claimed and beyond that if nothing else they owe me a formal written apology for risking my life. AVOID THEM AND LOOK FOR A DECENT COMPANY I WILL NEXT TIME.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
