The Collinson Group handled my SAGA Travel Insurance claim when I had to cancel my holiday just three days before I was due to fly out because my beloved cat became seriously ill.I wasn't sure if my insurance covered the event of cancellation due to a sick pet but when I rang Saga and subsequently the Collinson Group everyone was so very kind and helpful.I received an email explaining exactly what documentation I needed to provide and once I did so (the vet report took a month or so to be written) my claim was settled and paid out in less than a week.Everyone I spoke to was pleasant and helpful - all emails were clear and kind - the payout was swift and there were no quibbles.It made a very sad situation a little easier - one less thing to worry about and I am looking forward to rebooking my holiday once everything is calm once more.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
