My claim was only part fulfilment due to an unreasonable and almost petty interpretation of the teams. The staff made no apparent attempt to understand the situation and refused to pay the claim of £1700 in full. Seems profit is ahead of service. In response to your replyYour reply is a straight repeat of the scripted response from agent. What you fail to add is that my companions were wife and son. I had paid for accommodation for us. Therefore this insurance ought to be paid in full. I note the general feeling on Trustpilot towards Collinson is less than positive. Your response typifies the lack of empathy with you customers. Another bad decision by the PO on their choice of outsourced services
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
