It takes ages to get a response to your claim. They don’t just delay resolving your issue—they seem to take forever even to review your supporting documents. It took me a month of dealing with different customer service agents to get a so-called solution that wasn’t even close to what I expected. Even then, I had to explain every detail of my case from scratch over the phone, as if they’d never seen the emails or recorded any of our previous conversations. I’d genuinely like to see the office environment this company operates in.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
