This company have been extremely difficult to deal with. They did not take into consideration the circumstances under which the claim was made and therefore made the whole process impossible to resolve. This resulted in an enormous amount of upset and stress to me while my husband was in hospital at end of life. It wasn’t that they didn’t seem to care but they just weren’t listening to me. It was only resolved when I made a formal complaint and someone sensible was able to see the bigger picture. Would never use them again and would advise others to steer clear.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
