my claim has been in prosses since March 2025.this was a cancellation for a holiday myself and my husband had planned.my husband become unwell and we cancelled the holiday.my husband sadly passed away 9th April 2025.I am still trying to get the claim sorted out.the lack of communication is disgusting, you send in documents that Collinson's have requested, you don't get a responses or acknowledgment of them receiving the documents ,i am meeting with my solicitor Wednesday 2nd July I am handing the claim over to them I am sick and tried of trying to work with this company, the added stress as been horrendous. They just don't seem to have any compassion or empathy for the client .I have informed them that I am taking this up with my solicitor.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
