This company’s customer service is absolutely disgraceful. When you submit a request about missing Avios, instead of opening a case and adding the order with a pending status on the website, their response is to contact them again after two months. Replies take weeks and always seem to be lazy copy-paste templates for general inquiries—often completely unrelated to the actual issue. @aerlingus and @avios should be ashamed to have a company like this representing their service.
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Collinson is built around delivering better experiences for our clients’ customers.
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and assistance offerings and deliver travel medical and security services, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.See more
