If you’re thinking of using CollX, save yourself the trouble. This company has awful business practices and is completely unreliable, especially for sellers. The app’s scanning feature is wildly inconsistent and frustrating to use, often misidentifying items or failing to recognize them entirely. As a seller, avoid this platform at all costs — there’s absolutely no seller protection. If something goes wrong with a transaction, CollX won’t help you.I reached out to customer service regarding an issue, and I was appalled by how rude and unprofessional they were. A guy named Tim, who apparently works for their support team, has no business being in customer service. He was dismissive, condescending, and completely unwilling to resolve my issue. Honestly, he shouldn’t even have a job in this field.Overall, this company is a nightmare to deal with. Their lack of support, combined with faulty app functionality, makes it clear they only care about profit, not their users. Don’t waste your time or money here. There are much better platforms out there that actually value their customers.
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