Norwood Dental Centre. I came for a Sunday 9AM appointment Reception Staff hid in the back and did not open doors until exactly 9AM. Leaving customers out in the cold despite ringing doorbell. When finally let in appointments had not begun until 9:20! When a woman arrived with her son at 9:09 she was told she was 10 minutes late by reception and that the clinic had staffing problems. It was implied but not stated that she would not get her appointment. She said she had traveled quite a way but they turned her away even though not a single patient had been seen, and made her feel it was her fault. They have a poster in the waiting room ‘WE’re SORRY! Please be a patient patient. We’re very sorry to keep you waiting, there’ll be a good reason as to why we’re running late so please bear with us…’My appointment started 25 minutes late. A 30 min clean (£75) crammed into 15 minutes and hygienist was hesitant and unassisted, and did not have my notes.. The practice shows signs that 7 days a week is a day too much. The cuspidor (spit bowl) was not clean and it made me wonder where else they had cut corners. (It was quite clear later that the hygienist had not completed the clean.)The dentist I saw recently and the hygienist were both new hires, so I have concerns the clinic has trouble keeping staff. Perhaps too corporate in its approach. As I am leaving it sounds like receptionist is listening to YouTube on his phone.
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