Disappointing experience with the Columbia Sportswear webshop. My jacket (Men's Tunnel Falls™ II 3-in-1) had loose Velcro and stitching broken after only a few wears, making it non-waterproof. Customer service doesn't offer replacements while they have the jacket in stock. They don't care about customers, only about their internal policies. Very poor quality and inflexible service – don't order from here!
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