This has been one of the worst banking experiences I have had, particularly as an international customer.Since 15 October 2024, I have been requesting a simple and essential update to my OTP-registered mobile number because I am residing in the UK and no longer have access to my Sri Lankan number. The Digital Banking team copied Ravinath Ranaveera and Sadanadi Ratnayaka from the Makola and Kiribathgoda branches, yet no one took responsibility.Despite multiple follow-up emails and a formal complaint lodged on 30 October 2024, my requests were completely ignored. There has been no acknowledgement, no explanation, and no resolution. Because of this negligence, I am still unable to access my own bank account or carry out legitimate transactions from overseas.For a bank that claims to serve global and expatriate customers, this level of disregard, lack of accountability, and poor communication is unacceptable. Commercial Bank urgently needs to address how it treats customers living abroad and how complaints are handled at branch and digital banking levels.I would strongly caution international customers to think twice.
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Commercial Bank of Ceylon PLC is a public limited liability company, adjudged as the best bank in Sri Lanka