I have both personal and business WiFi services. The only positive aspect is that the actual connection has been reliable. Everything else has been a nightmare. For personal use, any issue that isn't resolved by restarting the modem leads to being routed to an overseas call center. Every time, I’m told the problem arises because I’m not renting their equipment. Each representative has their own version of the same script and ultimately passes me to another who repeats the same sales pitch. It feels like an unethical strategy to push customers into renting their equipment. Expect to spend at least an hour in chat. For business use, I had this service for 9 years with minimal issues until I moved and needed to transfer my service. My sales representative informed me that I couldn't activate service at the new location without adding their rental equipment to my contract—a service I never wanted but was pressured to include just to continue. I was then told that once the technician arrived, I could refuse the rental and use my own modem (the same one I had for 9 years). That turned out to be false. The technician explained he needed to install the rental, but mentioned I could call later to update the account and he would return to swap it out. He did come back and installed my modem, so I thought everything was resolved. Four months later, I noticed my bill had increased. It turned out they never removed the rental charge, even though the account showed I wasn't using their modem. When I called, I spent an hour and a half being transferred from one person to another. Every representative claimed they had fixed it, but it was clear nothing had changed when I spoke to the next person. I mistakenly believed the last agent who said it was resolved. Thankfully, I checked again the next day and saw nothing had improved. I had to start over—another 2.5 hours explaining everything from scratch. I finally received the credit, but only after being told the only way to add my modem back to the account was to sign a new 24-month contract. So my choices were: 1. Keep paying for a rental I didn't have for another 20 months—a service I never wanted and was forced to add just to maintain service, or 2. Switch back to my own modem but be locked into a new 24-month agreement. Both options are ridiculous. I cannot express the level of frustration this experience has caused me. I'm counting down the months until I can stop using them entirely. I hope this review helps others avoid both services.
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