Review Time
Through time I've used Comcast on and off, both prior to and after the rebrand under Xfinity branding. I had my own Comcast account while i was in college in South Florida. There was customer service personnel who were always very pleasant to interact with.
Despite now living with my folks, they've put me on their Comcast account as an allowed party.
I am currently on hold as I write this (after numerous requests for a callback) and the automated system instructed me to press 1 to confirm my request. It's now been over 30 minutes of dead silence—no music or updates to indicate that I'm on hold. This comes after I began trying to resolve my poor service four hours ago. It's typical ISP frustration. The service is abysmal, and they seem to hope you won't endure long wait times just to cancel. I'd rather pay a bit more each month and face constant internet issues than endure this ordeal to terminate my service. I’m sharing this in hopes of saving someone else from this deliberate inconvenience. Avoid this provider at all costs. UPDATE: I was disconnected after 30 minutes. Well done! Update 2: Do not use any number or chat option. After five hours of trying to communicate, I discovered they can't process cancellations that way. You must confirm verbally with the retention department, and no one informed me during those five hours! They will claim to assist you with the cancellation, but instead, they just delay until you give up. USE THIS NUMBER TO CANCEL!
1 877 424 2028 This should be considered unacceptable.
The communication with the service is very poor; I can hardly understand what they say. Additionally, I have multiple accounts with them but receive no loyalty. A new internet setup cost $46.23 for 500 Mbps for 60 months, but I was told to reach out to the loyalty department for a promotion on my other account. Instead, they want to keep charging me $70, despite my three accounts. At one location, I discovered they needed to send a technician for a line installation, even though I have lived here for 25 years! Before setting up another account at my nearby address, I wanted to ensure there was a line, but they wanted to charge me another $100 for a technician visit. There is absolutely no loyalty with this service! I will be searching for alternatives, and as soon as a better option arises, I will leave! Don't fall for their promises; they only care about themselves!
I have both personal and business WiFi services. The only positive aspect is that the actual connection has been reliable. Everything else has been a nightmare. For personal use, any issue that isn't resolved by restarting the modem leads to being routed to an overseas call center. Every time, I’m told the problem arises because I’m not renting their equipment. Each representative has their own version of the same script and ultimately passes me to another who repeats the same sales pitch. It feels like an unethical strategy to push customers into renting their equipment. Expect to spend at least an hour in chat. For business use, I had this service for 9 years with minimal issues until I moved and needed to transfer my service. My sales representative informed me that I couldn't activate service at the new location without adding their rental equipment to my contract—a service I never wanted but was pressured to include just to continue. I was then told that once the technician arrived, I could refuse the rental and use my own modem (the same one I had for 9 years). That turned out to be false. The technician explained he needed to install the rental, but mentioned I could call later to update the account and he would return to swap it out. He did come back and installed my modem, so I thought everything was resolved. Four months later, I noticed my bill had increased. It turned out they never removed the rental charge, even though the account showed I wasn't using their modem. When I called, I spent an hour and a half being transferred from one person to another. Every representative claimed they had fixed it, but it was clear nothing had changed when I spoke to the next person. I mistakenly believed the last agent who said it was resolved. Thankfully, I checked again the next day and saw nothing had improved. I had to start over—another 2.5 hours explaining everything from scratch. I finally received the credit, but only after being told the only way to add my modem back to the account was to sign a new 24-month contract. So my choices were: 1. Keep paying for a rental I didn't have for another 20 months—a service I never wanted and was forced to add just to maintain service, or 2. Switch back to my own modem but be locked into a new 24-month agreement. Both options are ridiculous. I cannot express the level of frustration this experience has caused me. I'm counting down the months until I can stop using them entirely. I hope this review helps others avoid both services.
I have personal and business WiFi services—while the connection itself has been reliable, everything else has been a complete disaster. For personal use, any issue that a simple modem restart doesn’t fix leads to being redirected to an overseas call center. Each time, I’m told the issue is due to not renting their equipment. Every representative has their own take on the same script and eventually passes me to someone else who repeats the same sales pitch. It feels like an unethical strategy to compel customers into renting their devices. Prepare to spend at least an hour in chat. For my business, I had this service for 9 years with few issues until I moved and needed to transfer my service. My sales representative insisted I couldn't activate service at the new location without adding their rental equipment—a service I never wanted but was pressured to include just to keep my service. I was misled into thinking I could refuse the rental once the technician arrived and use my own modem (the same one I had for 9 years). That was a lie. The technician explained he had to install the rental, but mentioned I could call later to update the account and he would return to replace it. He did come back and installed my modem, leading me to believe everything was resolved. Four months later, my bill increased. They never removed the rental charge, despite my account showing I wasn't using their modem. When I called, I spent an hour and a half being transferred from one representative to another. Each one claimed they had fixed it, but it was obvious nothing had changed when I spoke to the next person. I foolishly believed the last agent who said it was resolved. Thankfully, I checked again the next day and saw no improvement. I had to start over—another 2.5 hours explaining everything from the beginning. I eventually received the credit, but only after being told the only way to add my modem back to the account was to sign a new 24-month contract. So my options were: 1. Keep paying for a rental I didn't have for another 20 months—a service I never wanted and was forced to add just to maintain service, or 2. Switch back to my own modem but be locked into a new 24-month agreement. Both choices are absurd. I cannot convey the level of frustration this experience has caused me. I'm counting the days until I can completely stop using them. I hope this review helps others steer clear of both services.
The company sends inexperienced technicians to your home who do not speak English. They take your remote and provide converters that are incompatible with your equipment. Everything was fine until the technician attempted to resolve the 'no signal' issue at my home. Their solution? Buy an expensive new TV. AVOID this service, it’s a costly mistake.
Had an issue with my modem—Mark on the phone handled it efficiently, providing information and apologies. Edgar arrived promptly the next morning... polite and helpful, and the situation was resolved. The only downside was reaching Mark; I had to waste time with the automated system asking questions instead of being transferred directly to him.
For 6 months, I've faced repeated interruptions with my Internet and cable service. A total of four technicians identified the issue at the service drop point. I was told a maintenance service request was generated three out of the four times. Countless hours spent on the phone and waiting for technicians, yet no resolution. I want to speak with someone in management, but they refuse to take calls. After being a loyal customer for 31 years, paying an average of $150 a month, I feel completely disregarded. Our area lacks other providers, leaving me with incompetent service. I’m exploring other options to invest my money.
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