The communication with the service is very poor; I can hardly understand what they say. Additionally, I have multiple accounts with them but receive no loyalty. A new internet setup cost $46.23 for 500 Mbps for 60 months, but I was told to reach out to the loyalty department for a promotion on my other account. Instead, they want to keep charging me $70, despite my three accounts. At one location, I discovered they needed to send a technician for a line installation, even though I have lived here for 25 years! Before setting up another account at my nearby address, I wanted to ensure there was a line, but they wanted to charge me another $100 for a technician visit. There is absolutely no loyalty with this service! I will be searching for alternatives, and as soon as a better option arises, I will leave! Don't fall for their promises; they only care about themselves!
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