I am currently on hold as I write this (after numerous requests for a callback) and the automated system instructed me to press 1 to confirm my request. It's now been over 30 minutes of dead silence—no music or updates to indicate that I'm on hold. This comes after I began trying to resolve my poor service four hours ago. It's typical ISP frustration. The service is abysmal, and they seem to hope you won't endure long wait times just to cancel. I'd rather pay a bit more each month and face constant internet issues than endure this ordeal to terminate my service. I’m sharing this in hopes of saving someone else from this deliberate inconvenience. Avoid this provider at all costs. UPDATE: I was disconnected after 30 minutes. Well done! Update 2: Do not use any number or chat option. After five hours of trying to communicate, I discovered they can't process cancellations that way. You must confirm verbally with the retention department, and no one informed me during those five hours! They will claim to assist you with the cancellation, but instead, they just delay until you give up. USE THIS NUMBER TO CANCEL!
1 877 424 2028 This should be considered unacceptable.
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