Long wait, just wanted to downgrade speed to reduce my bill. Bait and switch tactics for an hour offering stuff I don’t want and hiding it in the fine print. No cancellation fees except whatever it was they were trying to give you came with a hefty price tag. I should be able to downgrade my speed and bill with ease vs. the run around. It is sad how they try to trick you. If you aren’t paying attention it will bite you later. “Free inside camera” or “free Kwikset”. I just want a lower speed with a lower bill. They advertise $50 a month for 1 gig and then all of a sudden your not eligible???
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