Appalling customer support. I made a genuine error on my second payment with the service. I attempted to make the payment on the due date, but was informed that the cutoff was 5:00 EST. Being in CST, that meant an hour earlier for me. I had no idea since, like many, I overlooked that detail in the fine print. I called for assistance to process my payment today to avoid a late fee, but they refused, stating it would post tomorrow and I'd incur a $30 late fee. According to their policy, they would only credit me $15 once and never again. While it’s a small sum, good customer service would have accommodated my request. I made it clear I wouldn’t ask again. I've encountered similar situations with other companies that handled it without issue. I'm human and make mistakes, but it's unacceptable that they wouldn't accommodate me on my due date after I made the payment. In my line of work, we often provide exceptions, so I understand how it should operate.
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