comenity.com

1
1 Based on 41 reviews

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A money-making scheme

The worst customer service, including supervisors. After a check paying my bill was lost, I made a payment with my debit card, informing them I had stopped payment on the check. A week later, they deposited the check and charged me for it, along with interest and a fee for not opting for paperless billing. After spending an hour on the phone with multiple representatives, I was told they would credit $2.00 in interest, but I still had to pay $34.98 in fees and enter a dispute that could take up to 90 days. This bank feels like nothing but a money-making scheme.

1
Date of experience: Sep 10, 2025

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