I bought 2 portable air conditioners from them last summer and 1 already died on me! A portable AC is supposed to last 5-10 years. It died about 13-14 months after purchase which is CONVENIENTLY 1-2 months past the 1-year warranty. The AC has a manufacturing problem/internal problem that I was told to not try to fix as it may make the appliance unstable. Meaning it was not a user error but instead something on their end, yet nothing can be done......I was told by customer service when I reached out that it should not be a concern and they will attempt to process a refund only to be ghosted for 2 weeks until I reached back out and got told that they can do nothing about it.Mind you, I paid $400 EACH for these only to have to replace one with a unit that is cheaper and significantly more effective at cooling my apartment!I cannot stress enough I would not recommend them due to their customer service and quality.
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