Name: comfortpure.com
Telephone: 9734639800
Rating: 4.1

Pat Pearce Guest

4 months ago

Exceeded expectations

Customer Service answered all my questions. Great follow up on all concerns.

Date of experience: Oct 15, 2025

keith townsend Guest

4 months ago

We appreciate very much the quality of…

We appreciate very much the quality of your shikibuton. We find it very comfortable and therefore very healthy not just in the good quality of sleep but in the materials used skillfully. Thank you. Keith and Paulette Townsend

Date of experience: Oct 15, 2025

Katia & Nick Hazen Peterson Guest

4 months ago

Wood quality nice but some problems...

Shipping came split instead of all together... a bit confusing. There was hardware missing that had to be shipped later. Plastic covers for recessed holes do not stay in place and look cheap.

Date of experience: Oct 06, 2025

NK Guest

5 months ago

Water Damage and Adequate Compensation

The futon frame I purchased from Comfort Pure arrived with water damage to the vast majority of the slats. Comfort Pure was quick to respond and after some back and forth, offered a 20% refund for the damage. In the same phone call, I asked a few questions about the product and they responded quickly with photos and advice. Thank you, Comfort Pure!

Date of experience: Sep 29, 2025

Maria S. Guest

5 months ago

Awesome product and customer experience!

Ordered a folding tatami mat, was called to confirm details a day after my order and received the package a couple days after that! The tatami mat smells lovely, my husband and 1 year old are obsessed

Date of experience: Sep 23, 2025

Ningjing Xia Guest

5 months ago

Pretty good quality

Pretty good quality, very reasonable price.

Date of experience: Sep 15, 2025

Ryan Niederberger Guest

5 months ago

The bed is amazing

The bed is amazing! love it so much. Shipping took quite long, that is why I gave the 4 stars in stead of 5. I was contacted about the shipping 2 times and totally was understanding of it but still took quite a long time.

Date of experience: Sep 10, 2025

Ann Guest

5 months ago

Sleeps great!

I’m really happy and comfortable with my futon and mat. I’m sleeping great! The cover feels quite snug but I’m hoping the zipper will hold up ok. Definitely a cold water wash and hang dry is going to be the only possibility.

Date of experience: Sep 04, 2025

Adam B Guest

6 months ago

Positive experience with the order and delivery

I had a very positive experience with Comfort Pure. Before purchasing a Tatami bed set, I spent a lot of time researching and was nervous about making such a big commitment. When I reached out, the Comfort Pure team answered all my questions and was professional throughout the process. The delivery company was also excellent—professional, courteous, and easy to schedule with. Overall, I’m very happy with my purchase and recommend Comfort Pure.