Review Time
Warranty parts were ordered early in 2025. In follow-up a several weeks later, I was advised they don't ship until October, which was not apparent. Late summer I get an email saying shipment delayed until late November. Now I get a survey link and haven't seen product yet.
There is a long time between placing the order and receiving the order even if the items are shown in stock. It took 6 weeks to receive the flagpole and it has been 8 weeks and we haven't received our tree yet. There were no shipment status updates from Fairybell US until I sent emails for shipment updates. The last update I received stated I should receive by end of this month which if it does arrive, would be almost 3 months since order placed a we were charged. Wish there was some notation about long leadtimes on Fairybell US website.
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