I ordered a discovery kit, which was great and the quality of the perfume was wonderful. But when i went to use the discount code that i should have received with the kit (for buying a full size perfume) i realized i never received it. I contacted their customer service who were quick to inform me that i should just log in to my profile and be able to find it there- I however don’t remember my password from creating the account, and the website refuses to let me re set it. I’ve tried on different servers and devices- nothing works.I’ve now contacted their customer service team about this issue three separate times, which i’ve found necessary to do, because they haven’t responded to a single one of them. This is extra frustrating considering that they were quick to respond the first time. Almost like they only respond to questions with “easy answers”- or questions they can answer with an so. The rest just gets put aside and never responded to. Don’t buy the discovery kit thinking you can use that money later when buying a full size. It feels more like a scam than anything else. Horrible customer service- especially considering the prices. So many places to buy nice perfume, go somewhere else.
Claim your business profile now and gain access to all features and respond to customer reviews.
