Review Time
I have made over five orders with Commodity and never had any issues with them. Orders have been delivered on time without problem and as expected. I absolutely love the scents and the concept of the 3 different 'levels'. Their rewards programme is very generous as well, giving points to use against future purchases.
ordered a sample kit and one of the samples I was most interested-in was just an empty vial. When I emailed customer service, "Rebecca" responded asking me to prove my statement that the vial was empty by sending them a video. Not really worth the trouble, TBH. Terrible customer service, would advise you to shop elsewhere as these people don't deserve the business.
Very poor Communication. Waited on my Exploration Kit for over 3 weeks. When I emailed I got a very rude reply,stating there was a Banner on the Website about Delays. This Banner has only been put in place after I ordered - why would I check a Website for delays? Very poor Service overall. Wont be buying again.
If I had an option to leave 0 star I would!Not sure if this is a scam website but other reviews suggest they received their orders.First time I placed an order, I received confirmation of order. A week later when I chased the order/delivery, I was told they would check with the warehouse, only to subsequently be informed that my order was cancelled and I would get a full refund, which I did receive.Thought I would try once more and yet again had to chase the order 3 times, to be informed that they would check with the warehouse. 2 days later I get an cancellation of order email with another email from Customer Services advising me that my order was flagged and that the order is cancelled and I will be refunded, which I can see as pending.They again advised me to place an order again but this time pay using Payal as it offers better protectionSo twice they have taken the money and held it until I chased albeit they have or are refunding.To top it off, a few days ago I received an email from them asking for my thoughts on the product (that I have not received)Cant comment on the product as never received. With regards to Customer Service - shocking and they deserve a negative rating especially as they seem to want to hold on to your money without sending they order until you complain or chase several times
Packaging and attention to detail was beautiful. The little booklet that was included was especially helpful; it describes the notes of each perfume, instructions on how to sample them and room for your own notes. HOWEVER, these perfumes have zero longevity despite being the strongest versions of the scents. After 10 minutes I could barely smell them on the paper or on my skin, and I followed the instructions in the booklet exactly as they were given to me. Glad I purchased a discovery kit and not a full sized perfume.
I had an issue with my order, there was a leak in my sample pack (specifically milk which I was most looking forward to!). These things happen but their support was super quick to send out a replacement. So excited to try it on the skin as it did smell delightful!
Shocking, bought some paper plus as a present for the mother with the scent space being bold what is supposed to be for me and everyone else.She got this in a tester and fell in love with it smell was great and it lasted and she received compliments.However 130 later for a bottle the smell is still great however it doesn’t last longer than a hour and no one can smell it unless you put your hand to there nose.Got in contact with customer support and this was there response.Hello There, Thank you for reaching out to us regarding Paper Bold. Iso E Super can be really hard to smell, especially given the alcohol base, which can overwhelm the Paper scent at first. Please also note that we have not changed any of our formulations or had batch issues. New fragrance bottles tend to smell different than older fragrance bottles and samples. This is usually due to oxidation. Over time, as you spray the fragrance, the juice level goes down, which leaves more room for oxygen exposure. While samples have more surface area to oxidize. As a result of this oxidation, the fragrance starts to smell increasingly different. The turned scent even tends to smell stronger since the oxidation causes the alcohol to dissipate, leaving more perfume oil concentration than before.I’m no expert but the way I see it is I myself have had aftershave cheaper or around the same price with no problems.Stay away get something else
I made a purchase at the EU website in June 28th, my order arrived July 8th and the perfume was BROKEN. I emailed the EU e-mail SEVERAL TIMES SINCE THEN. And NO ONE ANSWERED. I keep getting newsletter but never a response about my problem! It’s been almost a month and I want my money back. I lost 31,70€ and I want it back.
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