The problem was with Commsec International Office. There were unclear instructions to sign up. Troublesome phone calls usually gave unhelpful answers. The name of the person was false on one clear occasion. After a formal complaint, I got through to a man who gave patient answers. It took a couple of weeks with many frustrations. Then I had to get more info as to how to proceed between the many possible Action Titles on each of several pages. Finally, as an example of their own ignorance, I tried to buy shares which I had been repeatedly told was impossible ("Sorry. Merry Christmas. Have a good New Year". Quite insulting). After about a month, I just tried, and Lo, no problem. Could I resell? Tried, no problem. So it is run by people who lack elementary knowledge of their product. I can use their platform OK now - but getting there...!!I am a Commbank customer and getting money back via their Wallet system is OK. But not sure how it works if you are not linked by the bank.The people should learn how to help by imagining the person enquiring needs step by step information. They should feel the need to explain patiently.
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It offers a telephone based brokerage service and advisory service, though its Internet trading platform constitutes the vast majority of its business.
