Review Time
I've been with Commsec for many years, just discovered that email support queries take at least 2 business days.
Given the nature of share trading, you expect at least a response within 1 business day, 2 days is too late.
In this instance I've had additional effort to fix stuff now because the ticket I raised wasnt looked at after 2 days
I've been with Commsec for many years, just discovered that email support queries take at least 2 business days. Given the nature of share trading, you expect at least a response within 1 business day, 2 days is too late. In this instance I've had additional effort to fix stuff now because the ticket I raised wasnt looked at after 2 days
I recently asked CommSec why there is a limit of trading some ETF such as ETPMAG Good For Day only and received answers which expose how bad CommSec staff is telling and treating their customers.CommSec told me that it's due to Computeshare which is only a share registry and has nothing to do with buy and sell order. Another excuse is ASX. CommSec claims that the Good For Day limited is due to Computershare and ASX which is totally untrue.1. Computershare is only a share registry.2. ASX doesn't have this limit because other broker (such as Betashares Direct) allows same ETF to trade up to 30 days.I think this is a limit solely placed by CommSec to protect the company but they won't tell their staff or customers.
The problem was with Commsec International Office. There were unclear instructions to sign up. Troublesome phone calls usually gave unhelpful answers. The name of the person was false on one clear occasion. After a formal complaint, I got through to a man who gave patient answers. It took a couple of weeks with many frustrations. Then I had to get more info as to how to proceed between the many possible Action Titles on each of several pages. Finally, as an example of their own ignorance, I tried to buy shares which I had been repeatedly told was impossible ("Sorry. Merry Christmas. Have a good New Year". Quite insulting). After about a month, I just tried, and Lo, no problem. Could I resell? Tried, no problem. So it is run by people who lack elementary knowledge of their product. I can use their platform OK now - but getting there...!!I am a Commbank customer and getting money back via their Wallet system is OK. But not sure how it works if you are not linked by the bank.The people should learn how to help by imagining the person enquiring needs step by step information. They should feel the need to explain patiently.
If I could give o I would Just theifs rubbish you buy shares ask for a price and charge you more for the asking price then you own them more money apparently They don’t have a automatic buying option that’s detailed on the first screen with amount deductible then they do everything behind closed doors which is illegal price and all expenses detailed all in one screen anyway the last straw was they sold my own shares just coruption no other broker sells your shares worst broker I have seen Don’t even bother biggest thief’s in the industry shame on you Comsec
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It offers a telephone based brokerage service and advisory service, though its Internet trading platform constitutes the vast majority of its business.
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