I just had bad Expirence with communication ombudsman, please do not wasted your time as they are not experienced not have legal qualifications and make decisions in favour of multimillionaire companies they working for them not for customers, even the manager does not have legal qualification. They took 2 months for investigation which at end was not a proper investigation they do not have any evidence and facts regarding your problem. They not requesting information from EE they just took the fact suit to the ombudsman and EE they play together. Do not waste your time just go to the court as ombudsman damages your case by making wrong illegal decision. When I asked the facts and evidence they use they could not answer, just told me we get information from EE , I have problem with network provider over 22 months and ombudsman even not care about this. I believe ombudsman must be shut down as they work for big companies.
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