Expensive rates and very poor customer service.I’ve paid around £1,000 per year for the standard rate and have not been able to use the service at all. What makes this worse is that you can’t choose another provider, so you’re effectively stuck paying for something you can’t enjoy.The current admin contact, Melissa Rowan, appears consistently uninformed and unable to provide clear answers or support. It’s genuinely surprising that a company managing heating systems for high-end buildings in Canary Wharf operates at this level.I’ve lived in three different Canary Wharf buildings over the past four years, and the experience has been exactly the same in all of them CEP is: expensive, inefficient, and unhelpful.
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As a leading communal energy management company we are always happy to assist you and apply our experience to both new and existing developments. Our expertise in communal and district energy management is recognised within the industry through the work we do with some of the most innovative property development companies in the UK. CEP's Energy Management Service offers an end to end solution giving you access to the full range of our expertise to reduce the typical challenges of; paying for gas, issuing accurate bills, maintaining a metering infrastructure, collecting revenue and managing debt. Notably with this service there is a transfer of liability to us for the purchase of gas and any heat billing debts. Communal Energy Partners are an established provider of Communal Heating & Chilling based engineering and maintenance services. We can assist you in the planning, installation and maintenance of your communal energy systems and associated metering infrastructure
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