Review Time
Awful customer service. Dismissive. Unhelpful. And they behave that way because they know the customer cannot switch. And to make matters worse they are not part of the Government Warm Home Discount government scheme. So the customer loses out in every way.
Terrible service. Due to a mechanical fault with their boiler I had little heating and only at best warm water for minutes during last november until the time of writing. However, I was still charged the same amount for this period. By the tone of their voice customer services sounded like I should be grateful someone was coming out to see it at the end of Feb. They believe the bills to be a fair reflection- this is madness.
Awful customer service. Dismissive. Unhelpful. And they behave that way because they know the customer cannot switch. And to make matters worse they are not part of the Government Warm Home Discount government scheme. So the customer loses out in every way.
Expensive rates and very poor customer service.I’ve paid around £1,000 per year for the standard rate and have not been able to use the service at all. What makes this worse is that you can’t choose another provider, so you’re effectively stuck paying for something you can’t enjoy.The current admin contact, Melissa Rowan, appears consistently uninformed and unable to provide clear answers or support. It’s genuinely surprising that a company managing heating systems for high-end buildings in Canary Wharf operates at this level.I’ve lived in three different Canary Wharf buildings over the past four years, and the experience has been exactly the same in all of them CEP is: expensive, inefficient, and unhelpful.
Worst energy provider I've ever had to deal with - and the worst thing is due to the building being managed by them - we didn't have a choice!!! They charge more for their 'admin' fees than the actual energy itself, which is a joke. Check your flat especially if it's a new build to see if they are covering the hot water and heating before you rent/buy! Most expensive bills we've ever had and we didn't even have the heating on because the flat was so well insulated. Crazy! Their customer service is terrible & even the building management, concierge and estate agents noted how slow and incompetent they were.
They really need to get regulated as they are an energy provider in the UK. The fact that they are not regulated is making me sick. They can just invoice whom they want and when they want ... ridiculous! If the previous tenant before you has a debt on account ( NOTHING TO DO WITH YOU) THEY WILL CUT OFF YOUR ELECTRICITY THE CURRENT TENANT PAYING .... customer service NAME DAN - not helpfull at alll ...
Had Engineers Anthony & Wesley visit the flat to mend our HIU. Supremely skilled and competent. It's really refreshing to be with people who know what they're talking about and care about what they do. 10/10 - Engage with CEP purely for their involvement
Today I would like to thank CEP for having wonderful humans and professionals like Melissa, who not only reassured me throughout the process but also was incredibly empathetic. It is thanks to people like Melissa that my trust in CEP is 100% there. Thank you, Melissa, you have been truly amazing and I am so grateful to you. I also take a moment to thank the wonderful engineer and Wonder Woman Ronnie, for educating me in the problem, and super engineer Antony who, despite of being so knowledgeable in the subject, was incredibly kind and helpful and explained things so that I could take note and understand.
Dealing with Communal Energy Partners has been one of the most frustrating experiences I’ve ever had with a utility provider. After moving out and paying my final bill in full, they came back months later demanding an additional “catch-up” payment, based entirely on their own failure to use the accurate meter reading I provided at the time.Instead of acknowledging their mistake, they passed the blame between themselves, my ex landlord and the building management company, and decided the easiest solution was to send an entirely new “final” bill to a former tenant. No accountability, no logic, no professionalism, just administrative incompetence pushed onto the customer.Communication was slow, contradictory and unhelpful. At no point did anyone take ownership of the error. If this is how they operate, then I’d strongly advise anyone to avoid them if they have any choice in the matter.
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As a leading communal energy management company we are always happy to assist you and apply our experience to both new and existing developments. Our expertise in communal and district energy management is recognised within the industry through the work we do with some of the most innovative property development companies in the UK. CEP's Energy Management Service offers an end to end solution giving you access to the full range of our expertise to reduce the typical challenges of; paying for gas, issuing accurate bills, maintaining a metering infrastructure, collecting revenue and managing debt. Notably with this service there is a transfer of liability to us for the purchase of gas and any heat billing debts. Communal Energy Partners are an established provider of Communal Heating & Chilling based engineering and maintenance services. We can assist you in the planning, installation and maintenance of your communal energy systems and associated metering infrastructure
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