Dealing with Communal Energy Partners has been one of the most frustrating experiences I’ve ever had with a utility provider. After moving out and paying my final bill in full, they came back months later demanding an additional “catch-up” payment, based entirely on their own failure to use the accurate meter reading I provided at the time.Instead of acknowledging their mistake, they passed the blame between themselves, my ex landlord and the building management company, and decided the easiest solution was to send an entirely new “final” bill to a former tenant. No accountability, no logic, no professionalism, just administrative incompetence pushed onto the customer.Communication was slow, contradictory and unhelpful. At no point did anyone take ownership of the error. If this is how they operate, then I’d strongly advise anyone to avoid them if they have any choice in the matter.
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As a leading communal energy management company we are always happy to assist you and apply our experience to both new and existing developments. Our expertise in communal and district energy management is recognised within the industry through the work we do with some of the most innovative property development companies in the UK. CEP's Energy Management Service offers an end to end solution giving you access to the full range of our expertise to reduce the typical challenges of; paying for gas, issuing accurate bills, maintaining a metering infrastructure, collecting revenue and managing debt. Notably with this service there is a transfer of liability to us for the purchase of gas and any heat billing debts. Communal Energy Partners are an established provider of Communal Heating & Chilling based engineering and maintenance services. We can assist you in the planning, installation and maintenance of your communal energy systems and associated metering infrastructure
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