They are a complete scam. Moved out of my apartment in May, while all the other bill providers only required an email to settle the bills. CEP customer service demanded written proof from the estate agent. Which took some time to obtain. Once I provided that they just said they can’t refund me the money that they stole from my account. I’ve emailed them every month because they continued taking money from my account (it’s now August, I’ve been paying someone else’s energy bill for 4 months!) No replies now on email even though on their website it says they ‘resolve customer problems swiftly and thoroughly’. Super rude on the phone, incredibly unhelpful. Sadly you don’t get a choice when the building you move into (Ballymore developments) has opted to use them as a provider. I would genuinely never move into a property that uses them. Theres genuinely no need for them to be this incompetent when the industry standard is so much higher with every other company. I feel really sorry for anyone that has to deal with them.
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As a leading communal energy management company we are always happy to assist you and apply our experience to both new and existing developments. Our expertise in communal and district energy management is recognised within the industry through the work we do with some of the most innovative property development companies in the UK. CEP's Energy Management Service offers an end to end solution giving you access to the full range of our expertise to reduce the typical challenges of; paying for gas, issuing accurate bills, maintaining a metering infrastructure, collecting revenue and managing debt. Notably with this service there is a transfer of liability to us for the purchase of gas and any heat billing debts. Communal Energy Partners are an established provider of Communal Heating & Chilling based engineering and maintenance services. We can assist you in the planning, installation and maintenance of your communal energy systems and associated metering infrastructure
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