Been a customer for 4 years. Left because their website was advertising 1Gbps to new customers for less than I was paying for 150Mbps. Sent an email flagging this - no response in 7 days.
Decided to switch. Called to cancel and have been on hold for over 30 minutes with no answer.
The service itself was fine. But the pricing structure actively punishes loyalty, customer support is unresponsive, and the cancellation process feels deliberately obstructive. Not the experience you'd expect after 4 years.
Would not recommend.
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