Review Time
The most absurd system trying to verify directors and submit documentation. The CH security system won’t allow me to change the way I receive security codes. When I enquire how to resolve the issue I’m told it’s my responsibility to submit the documentation. Utterly moronic.
Would give it ZERO. Unbelievably complex, illogical, impossible to follow and time consuming. I have lost the plot on the reason for doing it or for the value it is supposed to have. Having added my personal and private information in various places so many times to no avail it’s quite likely that the entire cloud is busy recycling my details for free. The apparent interplay between phones and tablets is unfathomable… I had to use my Partners phone to eventually get my code ( I think it was successful!). There is absolutely no chance that can possibly achieve full compliance using this system.
what a dreadful, poorly implemented website. tried to change details for secretary, director, person of control, went round in circles. date entered and updated did not get saved. A dark age experience. As someone who has spent decades working in IT and in the government sector I'm horrified to see such a poor user experience.
Would give zero if I could, went through the face recognition, that didn't work, went to the post office, the staff there were quite happy I was who I said I was, took my photo etc etc. Then I received an email with a link to the site and was informed they could not verify my identity but could not give me any info as to why that was. I also found it very difficult navigating all the different sites. I have spent hours trying to complete the process. I would go so far as to say this is the worst most difficult site I have ever encountered.
Zero stars. Companyhouse‘s “public register“ means they put your data on google search for 20 years / permanently. Your dob, adress, nationality, too many details about business they put all over the internet publically for anyone and everyone to see, which can be massively detrimental for you. It‘s absolute bs and simply abusive that a British agency even allows this and doesn‘t protect their citizens at all. Furthermore they will send you fees/fines that are not clear stated. Absolute nightmare. Their customerservice is a tragedy. Zero zero zero stars for them. Don‘t use!!!!!!!!
The identity verification process for Companies House is dysfunctional, inoperable and is a total embarrassment. It sends you in loops that you can't escape from, occasionally showing a "Sorry we are experiencing technical difficulties". We've wasted hours trying to work out how to do it. We've managed to scan our IDs and faces, but we still don't have the illusive personal codes. So our Confirmation Statements will be late. But at this stage I am furious with the whole debacle and have given up.
This entire Companies House needs to be closed down immediately and a couple of AI developers create a site and a workflow that does far better than over 2000 of the most inefficient pen pushers can currently deliver. The website, paperwork, lack of any sort of customer service and the most archaic inefficient systems and processes in the world is just laughable. If I could give this a -100 I would, but unfortunately the score only goes down to 1.If you ever want a master class in how not to run an organisation, this is it. Absolute waste of space.
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