companieshouse.gov.uk

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1 Based on 20 reviews

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M S (London,UK)
The decline of a once great institution

The most absurd system trying to verify directors and submit documentation. The CH security system won’t allow me to change the way I receive security codes. When I enquire how to resolve the issue I’m told it’s my responsibility to submit the documentation. Utterly moronic.

1
Date of experience: Mar 22, 2026
michael balabanoff
Robbing scum

Prices through the roof now. £50 for a confirmation statement. Joke when they don’t even do anything you fill the form out yourself online

1
Date of experience: Mar 15, 2026
Sarah
ZERO, ZERO, ZERO

Would give it ZERO. Unbelievably complex, illogical, impossible to follow and time consuming. I have lost the plot on the reason for doing it or for the value it is supposed to have. Having added my personal and private information in various places so many times to no avail it’s quite likely that the entire cloud is busy recycling my details for free. The apparent interplay between phones and tablets is unfathomable… I had to use my Partners phone to eventually get my code ( I think it was successful!). There is absolutely no chance that can possibly achieve full compliance using this system.

1
Date of experience: Feb 24, 2026
PeeJay
what a dreadful website

what a dreadful, poorly implemented website. tried to change details for secretary, director, person of control, went round in circles. date entered and updated did not get saved. A dark age experience. As someone who has spent decades working in IT and in the government sector I'm horrified to see such a poor user experience.

1
Date of experience: Feb 24, 2026
Would give zero if I could

Would give zero if I could, went through the face recognition, that didn't work, went to the post office, the staff there were quite happy I was who I said I was, took my photo etc etc. Then I received an email with a link to the site and was informed they could not verify my identity but could not give me any info as to why that was. I also found it very difficult navigating all the different sites. I have spent hours trying to complete the process. I would go so far as to say this is the worst most difficult site I have ever encountered.

1
Date of experience: Feb 22, 2026
al is
Zero stars

Zero stars. Companyhouse‘s “public register“ means they put your data on google search for 20 years / permanently. Your dob, adress, nationality, too many details about business they put all over the internet publically for anyone and everyone to see, which can be massively detrimental for you. It‘s absolute bs and simply abusive that a British agency even allows this and doesn‘t protect their citizens at all. Furthermore they will send you fees/fines that are not clear stated. Absolute nightmare. Their customerservice is a tragedy. Zero zero zero stars for them. Don‘t use!!!!!!!!

1
Date of experience: Feb 10, 2026
ID verify not fit for purpose. Just spent 1hr trying to verify my ID…

Just spent 1hr trying to verify my ID on companies house website. It’s impossible! The system is not fit for purpose. Who designed this rubbish system, I need to bill them for wasting my time.

1
Date of experience: Jan 27, 2026
Mark Wilkinson
Dysfunctional identity verification process

The identity verification process for Companies House is dysfunctional, inoperable and is a total embarrassment. It sends you in loops that you can't escape from, occasionally showing a "Sorry we are experiencing technical difficulties". We've wasted hours trying to work out how to do it. We've managed to scan our IDs and faces, but we still don't have the illusive personal codes. So our Confirmation Statements will be late. But at this stage I am furious with the whole debacle and have given up.

1
Date of experience: Jan 23, 2026
Talent Psychologies Ltd
ID verification is clunky and arcane

ID verification is clunky and arcane. It is not fit for purpose and is wasting a lot time. We have been trying for over a month now without success.

1
Date of experience: Jan 20, 2026
David
This entire Companies House needs to be…

This entire Companies House needs to be closed down immediately and a couple of AI developers create a site and a workflow that does far better than over 2000 of the most inefficient pen pushers can currently deliver. The website, paperwork, lack of any sort of customer service and the most archaic inefficient systems and processes in the world is just laughable. If I could give this a -100 I would, but unfortunately the score only goes down to 1.If you ever want a master class in how not to run an organisation, this is it. Absolute waste of space.

1
Date of experience: Jan 14, 2026

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