I always book meet and greet parking when I travel, and it’s usually a smooth and convenient experience. However, this was my first time using this company through Compare Airport Parking, and unfortunately, the service was extremely disappointing.Firstly, there was no clear information provided about additional charges. I was not informed in advance that I would have to pay £13 on arrival and £14 when collecting the car. This felt very misleading and should have been clearly stated at the time of booking.The biggest issue, however, was the collection of my vehicle. I landed at Stansted Airport at 1:00am, and by the time I collected my luggage and passed through customs, it was around 1:50am. As instructed, I called the company and was told the car would be in the Orange Car Park, Row A, within 30 minutes.After waiting 45 minutes with three young children (all under 10 years old), there was still no sign of the car. I called again and was told it would arrive in another 25 minutes. After that time passed, I called again and was told there was heavy traffic on the M11 and it would be another 35 minutes.In total, I waited 1 hour and 40 minutes with no update or proper communication. When I called again, I was then told the car was still in their garage due to staff shortages and would arrive in 12 minutes. This continued until I had been waiting for nearly 3 hours.When the car finally arrived, I was then told to go to a completely different car park to collect it, despite being clearly instructed multiple times to wait in Orange Car Park, Row A. This completely defeats the purpose of a meet and greet service and does not match what was advertised or confirmed in the booking email.Overall, this was a very stressful and frustrating experience, especially travelling with young children late at night. The service was poorly managed, communication was inconsistent, and important information was not disclosed upfront.I am extremely disappointed and will not be using this company again. I would strongly advise others to avoid booking with them, as the service is misleading and far below expected standards.
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