I was hit with an auto-renewal I didn't request and had no notice of until I was charged. Now, I can't reach anyone. Their response to this review confirms the poor service level—they claim I would receive a renewal invitation before the date, but I did not. I've searched my emails, and the address they have is correct. They also state I agreed to auto-renew at purchase, but I dislike auto-renewals and wouldn't have knowingly accepted. Their response doesn't address the lack of accessibility; based on my experience, no one seems to be available to help. A disappointing standard response showing little effort.
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